FAQ

Do you ship to my country?

We ship to the majority of the world. The best way to find out is to add something to your basket and go to checkout, if your country is not available, you will be told there.

If for some reason we have difficulties delivering to your country, you will receive a full refund.

Please note: We do not ship to Puerto Rico. If you manage to place an order I'm afraid that we will have to refund you.

How long does shipping take?

Shipping varies between countries and can be affected by the current pandemic. However, below is a guide:

United Kingdom: 3-5 business days
Europe: 7-10 business days
USA: 10-20 business days
Rest of the world: 10-20 business days

Please note: This is the estimated time of delivery, once dispatched.

Will I have to pay customs charges?

If you are ordering from outside of the United Kingdom then you may incur customs charges or import fees. Unfortunately this is not included in our fees and we cannot be held responsible for any extra charges. You agree to this term when you tick the box at checkout.

Do you ship to PO Box/Military Addresses?

Unfortunately, we do not ship to PO Box/Military addresses. If you enter a PO Box/Military address and do not give an alternative address when contacted by our courier, your order will be returned at your cost.

Can I return my order?

If for some reason you are not happy with your order, then you can return it. Items must be returned in the condition that they were originally sent, unwashed, free of animal hair and not damaged. If we deem that they are not in the original condition, we will send them back to the customer. We do not cover the cost of returning items, unless proof of damage has been sent via email. We are not responsible for any return items lost in transit, so we recommend you sending them via tracked mail. Please reach out to us via the support page to arrange a return.

My child made an order without my permission, what do I do?

This does happen from time! If this has happened to you, please reply to your order email immediately. If the order hasn't already shipped, we can cancel/refund it. If it has shipped, then you will need to return it to us and we can then refund your order, minus shipping. For more, please see our Refund Policy.

What currency is the store in?

Our store is in United States Dollars (USD).

I have a question

If you have a question that we haven't answered, please head over to our support page and get in touch. Someone will get back to you as quickly as possible.

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